Customer Agreement



In order to begin service, you must review the following terms and conditions governing Conxxus access service (the “Service”). These terms and conditions will constitute a binding contract (the “Agreement”) between you and Conxxus. This explains Conxxus obligations to you, and explains your obligations to Conxxus when you use the Service. You agree that your use of the Service and your access to the Service is provided in consideration of your agreement to abide by the following terms and conditions.


Membership Rights and Responsibilities                                                                   


  1. By completing enrollment and accepting all of the terms of this Agreement, you become an authorized user of the Service (“Membership”). Continued acceptance of this Agreement is a condition of Membership. You are responsible for complying with all terms and conditions of this agreement, and with all policies and guidelines posted on the Service.

  2. You agree that Conxxus may: (1) revise the terms and conditions of this Agreement; (2) revise its billing rates and account surcharges; and (3) revise the services provided under this Agreement at any time. Any such revisions will be binding and effective immediately upon posting the revised Agreement on Conxxus home page, or upon notification to you by e-mail or United States Mail.

  3. If any revision to this Agreement is unacceptable to you, you may terminate this Agreement at any time by contacting Conxxus through the following means: (1) e-mail (2) United States Mail (3) telephone

  4. Continued use of the Service following notice of any revision of the Agreement, constitutes your acceptance of any and all such revisions.

  5. You are personally responsible for all use of the Service under you ID, even if you allow someone else to use your ID. Illegal, fraudulent or abusive use of any ID or of the Service is grounds for termination of Membership, and may be referred to law enforcement authorities. Enrolling or using any ID on the Service under a name other than your own is prohibited.

  6. Only the person whose name is on the account will be allowed to change the Service or cancel the Service.

  7. You are personally responsible for keeping any and all ID’s or passwords for your Service private. You must promptly inform Conxxus if you suspect any breach of security, such as loss, theft, or unauthorized disclosure or use of your ID, password, or any credit, debit or charge card number stored on the Service. Until Conxxus is notified of a breach of security you will remain responsible for any unauthorized use of the Service occurring under your Account.

  8. You agree that the Service may only be used for lawful purposes. Any transmission outlawed by state, federal, or international law is strictly prohibited, including but not limited to, the transmission of unauthorized transactions, copyrighted materials, misappropriated trade secrets, and threatening or obscene materials. Conxxus may refuse to display or may remove from the Service any material that Conxxus believes violates this Agreement or any policies or guidelines posted by Conxxus on the Service.

  9. Conxxus has no responsibility for the operation, support, maintenance or repair of any personal Customer Equipment including but not limited to, Customer equipment to which a third party has sent software or downloads for.


No Warranty                                                                                                                                  


Conxxus expressly disclaims any and all loss or liability resulting from, but not limited to:

  1. Loss of data, hardware, or software

  2. Loss or liability resulting from access delays or access interruptions

  3. Loss or liability resulting from computer viruses

  4. Loss or liability resulting from data non-delivery or data mis delivery

  5. Loss or liability resulting from errors, omissions, or misstatement in any and all information, goods, or services obtained on or through the Service

  6. Loss or liability resulting from acts of God

You agree that Conxxus’s entire liability, and your exclusive remedy, with the respect to use of the Service, service software, and any breach of the Agreement is strictly limited to a prorated portion of the amount paid to Conxxus for monthly membership fees.

Conxxus disclaims any and all express or implied warranties including and without limitation: (1) Any warranties as to the availability, accuracy, and content of information, products, or services: (2) any warranties of merchantability of fitness for a particular purpose: (3) equipment is provided “as is” and “as available”.

No oral or written statement, service description. Advice, recommendation or information given outside of this agreement, whether before or after the agreement becomes effective, will create a warranty or other obligation on the park of Conxxus or any of its affiliates. To the maximum extent permitted by law, Conxxus disclaims all warranties, express or implied, including warranties of performance, availability, quality of service, merchantability, fitness for a particular purpose, non-infringement or as to the proper or timely delivery or security of your communications over our facilities.

Conxxus does not guarantee or warrant:

  1. Continuous, uninterrupted or secure access to any service

  2. That service will be available on a specified date or time or that our network will have the capacity to meet demand during specific hours

  3. Any particular download or upload speed for any internet access service or any other characteristics of that or any other kind of service

  4. Compatibility of any service with your computers. Telephone, or video equipment. Operating systems or software

  5. That any service will work as intended




You agree that you shall be responsible for and shall defend, indemnify, and hold harmless Conxxus and our employees, affiliates, suppliers, agents, contractors, distributors, licensors, and business partners and shall reimburse us for any damages, losses or expenses (including without limitations, reasonable attorneys’ fees and costs) incurred by Conxxus in connection with any claims, suits, judgments, and causes of action arising out of your use of the services, the Conxxus equipment, or the customer equipment, violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the Services or any unauthorized apparatus or system. Any claims or damages arising out of the lack of 911/E911or dialing associated with a home security, home detention, or medical monitoring system.


You agree that Conxxus has the right, but not the obligation, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you pursuant to Paragraph 1 of this section. In such event, you shall have no further obligations pursuant to paragraph 1 of this section.



Data Security                                                                                                                             

You are responsible for the protection of your data. The internet is not a secure system. Data can be, and often is, viewed by third parties. Private or confidential information should not be placed on the system, or if it is you should take steps to protect such information by using encryption technologies. You understand and assume the risk that any transmission over the Service may be interrupted, intercepted, or destroyed.

Conxxus will provide you notice of a breach of the security of certain personally identifiable information about you. It is our information security policy to provide such notice to you in the manner of either a phone call or United States mail.


Fees and Payment                                                                                                                    


You are responsible for any and all fixed and cumulative charges to our account. All fees and charges are payable in accordance with the billing terms in effect at the time the fees or charges become payable. Conxxus may require you to make payments by a major debit or credit card, check, money order, cashiers check, or cash.


If you make payment through a credit card, you agree to allow Conxxus to bill such card on each successive billing date without obtaining your permission after the initial charge. You shall notify Conxxus of any changes in credit card number or expiration date information. If the card is not honored for any reason Conxxus will attempt to notify you by United States mail or by using the telephone information given during the account setup. If an alternative billing arrangement has not been established within seven (7) days of the due date, services will be terminated, and a reconnection fee may be added to charges for further service.

Refund Policy                                                                                                               

Refunds are issued on  case by case basis and details must be approved by appropriate conxxus staff before refunds are paid out.  Please call us at 217-379-2026 or email us at to request a refund. 


Termination of Membership                                                                                              


Either you or Conxxus may terminate the membership at any time and without cause. Only the person whose name is on the account will be able to cancel an existing account.


Your obligations upon termination of this Agreement are as follows:


  1. You will immediately cease all use of the Services and all Conxxus equipment


  1. You will pay in full for your use of the Services up to the date that this Agreement has been terminated and the Services are disconnected.


  1. You will return all Conxxus equipment to Conxxus at our local service center or to our designee in working order, within (10) days. Otherwise, you will be charged up to the retail price for a new replacement for such Conxxus equipment. You may also be charged incidental costs that we incur in replacing the Conxxus equipment. Upon our request during regular business hours at a time agreed upon by you and us, you will permit us and our agents, to access your premises to remove all Conxxus equipment and other material provided by us.


Member Registration Requirements                                                                            


By signing below you represent that you are at least eighteen (18) years old and have the legal ability to enter into this Agreement. You agree to provide Conxxus with accurate, complete, and updated registration information. Your failure to provide accurate registration information constitutes the Service may be terminated immediately.


Equipment Lease Agreement                                                                                           

In consideration of the mutual agreements set forth following, the Customer (Lessee) agrees to lease from Conxxus and Conxxus agrees to provide to Lessee Service and Equipment under the terms and conditions stated below.

  1. The minimum lease term shall be monthly commencing upon installation of the Equipment and shall continue following the minimum lease term on a month to month lease until cancelled by either party.

  2. Lessee shall pay Conxxus the initial installation upon acceptance of the lease by Conxxus.

  3. Lessee agrees to be responsible for damage to the Equipment caused by misuse. Conxxus shall perform all necessary maintenance, repairs, upgrades, or replacement to keep the Equipment in good working order. Lessee agrees to notify Conxxus of any damage to or malfunction of the Equipment immediately.

  4. The Equipment shall at all times remain the property of Conxxus. The Equipment shall not be construed as realty or a fixture and no liens shall be permitted thereon.

  5. Lessee will allow Conxxus reasonable access to the Equipment for purposes of inspections, maintenance, repair, replacement, upgrade, or removal.

  6. Lessee shall make no alterations or modifications to the Equipment without notice and approval of Conxxus.

  7. Lessee shall use the Equipment in a careful and proper manner and shall comply with and conform to all laws, ordinances, regulations, and restrictive covenants relating to the location, possession, and use.


Signature of Lessee:_________________________________

Printed Name:______________________________________




Installer Name:______________________________________

"Conxxus services powered by MCC Network Services, LLC."